Empowering First-Line Managers

Duration: 2 Days

Target Audience: Newly appointed or aspiring people managers

Delivery Format: Instructor-led | Experiential Learning | Peer Interaction
 

Programme Rationale
As professionals step into managerial roles, success is no longer defined by individual performance alone. The true hallmark of effective leadership lies in the ability to enable, develop & inspire others.

This programme supports first-line managers in making this critical transition. Designed to build managerial mindset, interpersonal agility, and leadership capability, it focuses on nurturing the confidence and competence to lead teams, manage performance, and foster a culture of collaboration and accountability.

Key Learning Objectives

• Understand the core competencies of frontline leadership

• Embrace key managerial attitudes: ownership, accountability & trust

• Strengthen communication skills: active listening, assertiveness, and conflict resolution

• Master management fundamentals: goal-setting, time planning, and delegation

• Recognize the manager’s role in people development

• Build a personal action plan for practical, workplace implementation

​​

Programme Outline

Day 1: From Individual Contributor to People Leader

• Evolving Role of a Manager

• Core Competencies for First-Line Leaders

• Self-Assessment: Leadership Readiness

• Strategic Thinking & Accountability in Action

​

Day 2: Communication & Relationship Building

• Introduction to Transactional Analysis

• Building Trust through Managerial Communication

• Practicing Active Listening & Assertive Expression

• Handling Interpersonal Conflicts Effectively

• Team Dynamics & Leadership Simulations

Day 3: Driving Results Through Others

• Role of a Manager in Developing People

• SMART Goal-Setting & Clarifying Expectations

• Conducting Effective Performance Reviews

• Art of Delegation & Prioritizing Time

• Commitment Setting & Personal Leadership Plan

Learning Methodology

• Expert-facilitated workshops

• Real-world case studies & reflective discussions

• Role plays and behavioural simulations

• Peer group learning and coaching

• Action planning for real-life transfer

Programme Outcomes

• Greater clarity on their role as people managers

• Enhanced ability to communicate, delegate, and resolve conflict

• Tools to drive performance and motivation in their teams

• A personalized implementation roadmap to guide their growth

• Renewed confidence to lead with impact, empathy, and intention

Let’s Synergise to Build Better Leaders Together